Dani talks travel, customer success, and what sounds a hyena makes
Dani answers some rapid-fire questions including answers from her SenseiOS profile and shares her thoughts on customer success, her hobbies, advice to candidates, and more!
Get to know Dani in this rapid-fire Sensei Story!
Transcript
| 00:04 | [Chelsea] Oh hey Dani, sorry to interrupt your breakfast. Can we do your Sensei Story now? |
| 00:07 | Yeah sure. |
| 00:08 | [Chelsea] Great! So you’re a Customer Success Coach right? |
| 00:09 | Right. |
| 00:10 | [Chelsea] What does that mean? |
| 00:12 | That means that I ensure our customers see as much value as possible from SenseiOS. |
| 00:17 | [Chelsea] And how did you get started in customer success? |
| 00:18 | I started my career in tech recruitment which led me to a job in sales in SaaS where I realized that I was much happier when I was building long lasting relationships with our customers then I moved over to customer success. |
| 00:32 | [Chelsea] We’re happy to have you! |
| 00:34 | [Chelsea] What’s the best part of your job? |
| 00:36 | Problem-solving and then seeing the aha moments when our customers see value out of SenseiOS. |
| 00:41 | [Chelsea] What’s special about your team? |
| 00:43 | Everyone has a really diverse background so everyone brings something special to the table. |
| 00:48 | [Chelsea] What are you most excited about these days? |
| 00:51 | Sensei’s growth and we’re growing a lot this year so I can’t wait to see what the team looks like at the end of the year. |
| 00:57 | [Chelsea] Now, what’s been the most rewarding project that you’ve worked on? |
| 01:00 | Actually the launch of Unicornopolis. They were my first site here as a customer success coach. I worked with a really awesome team to make a exciting launch day actually these are Unicorn Ohs. |
| 01:13 | [Chelsea] What’s one thing about working here that you didn’t expect? |
| 01:15 | Just how close leadership is with every department. |
| 01:21 | [Chelsea] I see any of our cultural values here… Which cultural value would you say is most you? |
| 01:26 | I’d say entrepreneurship and integrity. |
| 01:29 | [Chelsea] What’s your favorite part of the office? |
| 01:31 | Actually this painting. |
| 01:32 | [Chelsea] Oh let’s see. What’s special about the painting? |
| 01:36 | Our team painted it together at a team event and I feel like it really represents the creativity of Sensei as a whole. |
| 01:42 | [Chelsea] Um-hmm! It’s super creative! So on your SenseiOS profile you wrote that your hidden talent is making a mean salad. What’s it take to make a great salad? |
| 01:51 | It’s definitely the homemade dressing. |
| 01:54 | [Chelsea] What’s the most memorable meal you’ve ever had? |
| 01:57 | I had this peanut and octopus tower in Colombia at a restaurant that Anthony Bourdain had eaten at. |
| 02:05 | [Chelsea] And what’s your favorite Toronto restaurant? |
| 02:06 | I’d say Giulietta. |
| 02:08 | [Chelsea] And what should I order there? |
| 02:09 | The duck agnolotti for sure. |
| 02:11 | [Chelsea] What’s the story behind your tracksuit? |
| 02:13 | Oh! Actually Unicornopolis gives these out to employees who are top performers so if you’re a pink unicorn you’re an all-star and they sent me one. |
| 02:23 | [Chelsea] Nice. |
| 02:24 | Actually I need to head to a meeting and I need to change. You want to come with? |
| 02:27 | [Chelsea] Yeah sure! Your SenseiOS profile also tells me you’re a runner. What’s the longest distance you’ve ever run? |
| 02:35 | 22 kilometers. I did the Scotiabank half marathon last year. |
| 02:40 | [Chelsea] Um-hmm! Any running goals coming up? |
| 02:43 | The Scotiabank full marathon! |
| 02:46 | [Chelsea] What’s one thing that drew you to working at Sensei Labs? |
| 02:51 | Just the entrepreneurial spirit and how many hats you wear. |
| 02:54 | [Chelsea] What’s an advice that you give to any candidate who wants to join us? |
| 02:57 | Schedule a coffee chat with people from different teams you’ll learn a lot. |
| 03:03 | [Chelsea] How do you start most of your days? |
| 03:04 | I go to 6 a.m. F45 workouts. |
| 03:08 | [Chelsea] Yeah! You look strong! |
| 03:10 | [Chelsea] What’s something that’s been a big influence on your professional life? |
| 03:13 | I’d say my husband. He always challenges me. |
| 03:16 | [Chelsea] What’s three words to describe you? |
| 03:18 | Driven, Kind, and Restless. |
| 03:20 | [Chelsea] We have the Giving app as part of SenseiOS, what’s a charity that’s important to you? |
| 03:26 | SickKids. |
| 03:88 | [Chelsea] So you mentioned Paris before and I know that you travel a fair bit if you could travel with any famous person who would it be? |
| 03:35 | Jennifer Aniston I feel like we’d be best buds. |
| 03:37 | [Chelsea] Yeah! Window or aisle? |
| 03:41 | Aisle for long trips, window for short trips. |
| 03:45 | [Chelsea] Um-hmm. Vacation to relax or for adventure? |
| 03:48 | Adventure. |
| 03:49 | [Chelsea] Instagrammable trip are off the grid? |
| 03:51 | Off the grid for sure. |
| 03:53 | [Chelsea] Beach or skiing? |
| 03:54 | Beach. |
| 03:55 | [Chelsea] Plane or car? |
| 03:56 | Plane. |
| 03:57 | [Chelsea] What’s been your favorite holiday destination? |
| 03:59 | I went to Tanzania last year for my honeymoon. |
| 04:02 | [Chelsea] If I had 24 hours to spend in Tanzania where should I go and what should I do? |
| 04:06 | Go to the Four Seasons in the Serengeti and stay by the pool all day and you’ll see hundreds of elephants come and visit the watering pool. |
| 04:13 | [Chelsea] Hmm! What’s something about visiting Tanzania that you didn’t expect? |
| 04:19 | Just how large all the game parks are everything so far apart from each other. |
| 04:22 | [Chelsea] Um hmm. What’s one thing about Tanzania that you wish would be here in Canada? |
| 04:28 | Hyenas. |
| 04:29 | [Chelsea] What sound is a hanging to make? |
| 04:31 | [hyena sounds] |
| 04:34 | [Chelsea] What’s your favorite musical genre? |
| 04:36 | Indy folk. |
| 04:39 | [Chelsea] What’s your favorite album of all time? |
| 04:41 | I’d say Babel by Mumford & Sons. |
| 04:44 | [Chelsea] What’s an album that people would be surprised that you own? |
| 04:47 | Unplugged by Eric Clapton. |
| 04:49 | [Chelsea] What’s the song it’s on repeat right now? |
| 04:52 | Outnumbered by Dermot Kennedy. |
| 04:54 | [Chelsea] Oh! I don’t know that one how does it go? |
| 04:56 | I’m not gonna sing but… On the nights you feel outnumbered baby I’ll be out there somewhere. |
| 05:01 | [Chelsea] Aw, that’s nice… |
| 05:03 | [Chelsea] What’s the best concert you’ve ever been to? |
| 05:06 | Of Monsters and Men at Osheaga. |
| 05:09 | [Chelsea] What’s a song that would be your personal theme music? |
| 05:13 | Feel Good by the Gorillaz. |
| 05:15 | [Chelsea] Did you even play an instrument? |
| 05:16 | Ya, trumpet for nine years. |
| 05:18 | [Chelsea] Ah! I bet you were really good. |
| 05:20 | [Chelsea] What’s the best compliment you’ve ever been given? |
| 05:22 | One of my friends said that I’m the most determined person they’ve ever met. |
| 05:26 | [Chelsea] What’s the best gift you’ve ever received? |
| 05:28 | Bungee jumping in Ottawa. |
| 05:31 | [Chelsea] Celebrity crush? |
| 05:32 | Cillian Murphy. |
| 05:34 | [Chelsea] If you could be a celebrity for one day who would it be? |
| 05:37 | Natalie Portman. |
| 05:38 | [Chelsea] What’s an advice you’d give yourself at a younger age? |
| 05:41 | Care less about what other people think. |
| 05:43 | [Chelsea] Um hmm! What’s the best advice you’ve ever been given? |
| 05:47 | Fake it till you make it. Everyone has imposter syndrome. |
| 05:51 | [Chelsea] If you had a superpower what would it be? |
| 05:53 | Teleportation. |
| 05:55 | [Chelsea] What’s a good story behind one of your tattoos? |
| 05:57 | Last year my husband and I went to Barcelona and impromptu we got matching paper airplane tattoos to represent our love for travel. |
| 06:06 | [Chelsea] Aw, that’s nice. What’s one skill that you would love to master? |
| 06:09 | Singing I’m awful. |
| 06:12 | [Chelsea] One last question: what’s one thing that you love about our customers? |
| 06:15 | Just how driven they are to foster a culture of engagement and collaboration within their own organizations. |
| 06:24 | [Chelsea] Um hmm! that’s great! |
| 06:26 | Anyway I’m going to the elevator so I’ll catch you later? |
| 06:28 | [Chelsea] Great! Thanks Dani! |
| 06:29 | Thanks Chels – bye! |
