Sensei Story: Dani

Jay Goldman, Co-Founder & CEO

Dani talks travel, customer success, and what sounds a hyena makes

Dani answers some rapid-fire questions including answers from her SenseiOS profile and shares her thoughts on customer success, her hobbies, advice to candidates, and more!

Get to know Dani in this rapid-fire Sensei Story!


00:04 [Chelsea] Oh hey Dani, sorry to interrupt your breakfast. Can we do your Sensei Story now?
00:07 Yeah sure.
00:08 [Chelsea] Great! So you’re a Customer Success Coach right?
00:09 Right.
00:10 [Chelsea] What does that mean?
00:12 That means that I ensure our customers see as much value as possible from SenseiOS.
00:17 [Chelsea] And how did you get started in customer success?
00:18 I started my career in tech recruitment which led me to a job in sales in SaaS where I realized that I was much happier when I was building long lasting relationships with our customers then I moved over to customer success.
00:32 [Chelsea] We’re happy to have you!
00:34 [Chelsea] What’s the best part of your job?
00:36 Problem-solving and then seeing the aha moments when our customers see value out of SenseiOS.
00:41 [Chelsea] What’s special about your team?
00:43 Everyone has a really diverse background so everyone brings something special to the table.
00:48 [Chelsea] What are you most excited about these days?
00:51 Sensei’s growth and we’re growing a lot this year so I can’t wait to see what the team looks like at the end of the year.
00:57 [Chelsea] Now, what’s been the most rewarding project that you’ve worked on?
01:00 Actually the launch of Unicornopolis. They were my first site here as a customer success coach. I worked with a really awesome team to make a exciting launch day actually these are Unicorn Ohs.
01:13 [Chelsea] What’s one thing about working here that you didn’t expect?
01:15 Just how close leadership is with every department.
01:21 [Chelsea] I see any of our cultural values here… Which cultural value would you say is most you?
01:26 I’d say entrepreneurship and integrity.
01:29 [Chelsea] What’s your favorite part of the office?
01:31 Actually this painting.
01:32 [Chelsea] Oh let’s see. What’s special about the painting?
01:36 Our team painted it together at a team event and I feel like it really represents the creativity of Sensei as a whole.
01:42 [Chelsea] Um-hmm! It’s super creative! So on your SenseiOS profile you wrote that your hidden talent is making a mean salad. What’s it take to make a great salad?
01:51 It’s definitely the homemade dressing.
01:54 [Chelsea] What’s the most memorable meal you’ve ever had?
01:57 I had this peanut and octopus tower in Colombia at a restaurant that Anthony Bourdain had eaten at.
02:05 [Chelsea] And what’s your favorite Toronto restaurant?
02:06 I’d say Giulietta.
02:08 [Chelsea] And what should I order there?
02:09 The duck agnolotti for sure.
02:11 [Chelsea] What’s the story behind your tracksuit?
02:13 Oh! Actually Unicornopolis gives these out to employees who are top performers so if you’re a pink unicorn you’re an all-star and they sent me one.
02:23 [Chelsea] Nice.
02:24 Actually I need to head to a meeting and I need to change. You want to come with?
02:27 [Chelsea] Yeah sure! Your SenseiOS profile also tells me you’re a runner. What’s the longest distance you’ve ever run?
02:35 22 kilometers. I did the Scotiabank half marathon last year.
02:40 [Chelsea] Um-hmm! Any running goals coming up?
02:43 The Scotiabank full marathon!
02:46 [Chelsea] What’s one thing that drew you to working at Sensei Labs?
02:51 Just the entrepreneurial spirit and how many hats you wear.
02:54 [Chelsea] What’s an advice that you give to any candidate who wants to join us?
02:57 Schedule a coffee chat with people from different teams you’ll learn a lot.
03:03 [Chelsea] How do you start most of your days?
03:04 I go to 6 a.m. F45 workouts.
03:08 [Chelsea] Yeah! You look strong!
03:10 [Chelsea] What’s something that’s been a big influence on your professional life?
03:13 I’d say my husband. He always challenges me.
03:16 [Chelsea] What’s three words to describe you?
03:18 Driven, Kind, and Restless.
03:20 [Chelsea] We have the Giving app as part of SenseiOS, what’s a charity that’s important to you?
03:26 SickKids.
03:88 [Chelsea] So you mentioned Paris before and I know that you travel a fair bit if you could travel with any famous person who would it be?
03:35 Jennifer Aniston I feel like we’d be best buds.
03:37 [Chelsea] Yeah! Window or aisle?
03:41 Aisle for long trips, window for short trips.
03:45 [Chelsea] Um-hmm. Vacation to relax or for adventure?
03:48 Adventure.
03:49 [Chelsea] Instagrammable trip are off the grid?
03:51 Off the grid for sure.
03:53 [Chelsea] Beach or skiing?
03:54 Beach.
03:55 [Chelsea] Plane or car?
03:56 Plane.
03:57 [Chelsea] What’s been your favorite holiday destination?
03:59 I went to Tanzania last year for my honeymoon.
04:02 [Chelsea] If I had 24 hours to spend in Tanzania where should I go and what should I do?
04:06 Go to the Four Seasons in the Serengeti and stay by the pool all day and you’ll see hundreds of elephants come and visit the watering pool.
04:13 [Chelsea] Hmm! What’s something about visiting Tanzania that you didn’t expect?
04:19 Just how large all the game parks are everything so far apart from each other.
04:22 [Chelsea] Um hmm. What’s one thing about Tanzania that you wish would be here in Canada?
04:28 Hyenas.
04:29 [Chelsea] What sound is a hanging to make?
04:31 [hyena sounds]
04:34 [Chelsea] What’s your favorite musical genre?
04:36 Indy folk.
04:39 [Chelsea] What’s your favorite album of all time?
04:41 I’d say Babel by Mumford & Sons.
04:44 [Chelsea] What’s an album that people would be surprised that you own?
04:47 Unplugged by Eric Clapton.
04:49 [Chelsea] What’s the song it’s on repeat right now?
04:52 Outnumbered by Dermot Kennedy.
04:54 [Chelsea] Oh! I don’t know that one how does it go?
04:56 I’m not gonna sing but… On the nights you feel outnumbered baby I’ll be out there somewhere.
05:01 [Chelsea] Aw, that’s nice…
05:03 [Chelsea] What’s the best concert you’ve ever been to?
05:06 Of Monsters and Men at Osheaga.
05:09 [Chelsea] What’s a song that would be your personal theme music?
05:13 Feel Good by the Gorillaz.
05:15 [Chelsea] Did you even play an instrument?
05:16 Ya, trumpet for nine years.
05:18 [Chelsea] Ah! I bet you were really good.
05:20 [Chelsea] What’s the best compliment you’ve ever been given?
05:22 One of my friends said that I’m the most determined person they’ve ever met.
05:26 [Chelsea] What’s the best gift you’ve ever received?
05:28 Bungee jumping in Ottawa.
05:31 [Chelsea] Celebrity crush?
05:32 Cillian Murphy.
05:34 [Chelsea] If you could be a celebrity for one day who would it be?
05:37 Natalie Portman.
05:38 [Chelsea] What’s an advice you’d give yourself at a younger age?
05:41 Care less about what other people think.
05:43 [Chelsea] Um hmm! What’s the best advice you’ve ever been given?
05:47 Fake it till you make it. Everyone has imposter syndrome.
05:51 [Chelsea] If you had a superpower what would it be?
05:53 Teleportation.
05:55 [Chelsea] What’s a good story behind one of your tattoos?
05:57 Last year my husband and I went to Barcelona and impromptu we got matching paper airplane tattoos to represent our love for travel.
06:06 [Chelsea] Aw, that’s nice. What’s one skill that you would love to master?
06:09 Singing I’m awful.
06:12 [Chelsea] One last question: what’s one thing that you love about our customers?
06:15 Just how driven they are to foster a culture of engagement and collaboration within their own organizations.
06:24 [Chelsea] Um hmm! that’s great!
06:26 Anyway I’m going to the elevator so I’ll catch you later?
06:28 [Chelsea] Great! Thanks Dani!
06:29 Thanks Chels – bye!


The Entrepreneur’s Story Podcast

Sensei Labs

Our Co-founder and CEO, Jay Goldman, sat down with host Dennis Crowley to chat about his story and how our company came to be. They talked about Jay’s experience in building and growing Sensei Labs and his experience as the New York Times Best Selling author of the book The Decoded Company.

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