Category

Sensei Labs

Jay's Desk

Sensei Labs, Sensei Story

Sensei Story: Jay Goldman

Sensei Labs Co-Founder and CEO Jay Goldman answer rapid-fire questions from his SenseiOS profile and shares his thoughts on leadership, our team, book recommendations (besides his own, The Decoded Company), his extensive travels, food, and more!

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Four sets of hands join in the center

Customer Success, Sensei Labs

A New Approach to Measuring SaaS Happiness

Recently, we wanted to evolve our Customer Success team’s approach to Customer Success scoring. After evaluating the existing ways of collecting data and scoring methods, we decided that none of the existing methods would help us get to the core of how our customers were feeling, so we decided to create our own Customer Success Index!

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