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Sensei Labs

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Sensei Labs, SenseiOS

A New Approach to Measuring SaaS Happiness

Recently, we wanted to evolve our Customer Success team’s approach to Customer Success scoring. After evaluating the existing ways of collecting data and scoring methods, we decided that none of the existing methods would help us get to the core of how our customers were feeling, so we decided to create our own Customer Success Index!

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Press, Sensei Labs

Press: 5 Signs Your Organization Is Too Siloed

Siloed teams often end up working in isolation from the rest of the company, causing both internal and external problems for team members and customers alike.

Learn to spot telltale signs that your team is too siloed in this article from Kaya Ismail at CMSWire. Our Co-Founder, Jay Goldman shares his tips, along with other experts.

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Hiring, Sensei Labs

Duties and Responsibilities: Stop Hiring to Job Descriptions

Sensei Labs is going through a period of expansion, and lately we’ve been spending a lot of time searching for great people to join the team and help us grow to the next level. Along the way, D’Arcy noticed a question recurring during interviews that speaks to something fundamental about how hiring currently gets done – and needs to change.

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